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What You Need to Know Before You Use bnet

Access to bnet and its account services depends on your local law and eligible region in Bangladesh. These terms set out your rights, our obligations and what governs the relationship between your account and this platform.

Account eligibility by regionBangladesh access conditionsbKash, Nagad, Rocket wallet termsYour data and account rightsHow to contact us on policy
bnet What You Need to Know Before You Use bnet
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security at bnet

Your account data stays tied to the email or mobile number you registered with — no transfers to third parties outside of what our terms explicitly describe. Cookie settings are adjustable from your browser at any time without affecting your ability to log in or use bKash, Nagad or Rocket for deposits.

Data Retention We keep your account records for the period required under our policy terms. You can request a summary of the data we hold by contacting support through the email channel.
Cookie Policy Cookies on bnet track session state and payment flow — not your browsing outside the platform. You can adjust non-essential cookies from your browser settings at any time.
Account Security Every login is protected by OTP verification sent to your registered mobile number. If you believe your account has been accessed without your consent, contact support immediately.
Requesting Changes To update your registered details, correct inaccurate data or request account closure, log in and use the Account Help Centre, or write to us via the support email channel.
LEGAL CONTACT PATHS

Reach Us on Any Policy or Account Question

If you have a question about how our terms apply to your account — a bKash deposit dispute, a question about data we hold, or a request to close your account — our support team handles these through three direct channels. We respond to policy queries separately from general account help so your question reaches the right person.

Team online

Live Chat

Open chat from any page on bnet while logged in to your account. Policy questions are flagged and routed to the compliance team during business hours.

Email Support

Write to our support address for formal policy requests, data access inquiries or account-closure instructions. We acknowledge within one business day.

Account Help Centre

The Help Centre inside your account settings holds the current version of our terms, your transaction history and a direct form to raise a policy dispute.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about account eligibility, data rights and how our terms apply to bKash, Nagad and Rocket transactions in Bangladesh.

Yes. Every account and every transaction — whether funded through bKash, Nagad or Rocket — falls under the same terms posted on this page.

Access depends on your local law and eligible region. We do not make that determination for you. Check your local regulations before opening an account or making any deposit.

Write to our support email channel with your registered account details and a data access request. We acknowledge within one business day and process the request under our retention policy.

We post updates at this URL and aim to notify you through your registered contact method before changes take effect. Continuing to use the account after that means you have accepted the new terms.

Yes. Submit a closure request through the Account Help Centre or via email. We retain records for the period required under our policy, then remove them in line with our data retention schedule.

Raise it through live chat or email support. Policy disputes involving Nagad or Rocket wallet transfers are handled alongside those providers' own terms, and our team will clarify which applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.