Reference

Your Privacy Policy, In Plain Words

One page, one list: the account details we hold, the wallet records behind your bKash, Nagad and Rocket transfers, and the steps you can take to see or correct either.

Wallet recordsOTP sign-in logsCookie choicesCorrection requests
bnet Your Privacy Policy, In Plain Words
PRIVACY HELP DESK

How to Reach the Privacy Team

Data questions go to a person, not an inbox that swallows them. Open your account, tap the help tab and raise a ticket. Say what you need: a copy of your record, a correction, a deletion where local law allows one. Quote the mobile number on the profile so the team can match the request to you. If the issue involves a wallet reference from a bKash, Nagad or Rocket transfer, live chat usually gets there quicker.

In-account help ticket Tap help from any screen, pick the privacy option and describe what you want changed. Tickets keep your request and our reply in one thread you can reopen later.
Live chat for wallet records If your question is about a bKash, Nagad or Rocket reference attached to your profile, chat works quicker. Have the transaction reference and your account mobile number ready.
Request tracking Every ticket gets a reference number. Save it. You will need it if you follow up, and it is how the team finds your earlier messages without asking you to repeat everything.
DATA HANDLING RULES

How Your Account Data Is Handled

Data moves through a short chain here: your phone or browser, the wallet you pick, and the account record we keep on our side. Each link has its own rule, and we have written them down so you can see where a detail goes and who touches it. Nothing on this page overrides your local law. Where the two differ, the stricter one applies.

Details tied to your account

Your profile holds your name, mobile number and date of birth, plus the OTP sign-in log. The sign-in log flags a login from an unfamiliar handset before it reaches your wallet.

Cookies, kept small

A session cookie keeps you signed in; a layout cookie remembers your language and menu. Clear them from browser settings any time, though clearing the session cookie signs you out of every tab.

Keeping the account locked

Sign-in needs the OTP sent to your registered number plus your password. Change that password from account security whenever you like, and you will be alerted when a new device is linked.

Retention and corrections

Transaction references stay longer than browsing records, because settlement checks can come back later. Ask through the help tab to see, correct or remove what local law lets you remove.

Questions About Your Privacy

Most privacy questions we get are practical: can I see what you hold, what happens when I close the account, do I have to accept cookies at all. Short answers follow. Where your local law gives you a stronger right than the policy states, that law wins. If a line here still reads unclear, ask through the help tab rather than guessing.

It covers the account details you give us, the activity your phone and browser produce, and the wallet records behind your bKash, Nagad and Rocket transfers. Sites we link out to sit outside it.

Yes. Raise a ticket from the help tab and ask for a copy of your account record. We confirm the mobile number on the profile with an OTP before anything leaves our side.

Only with the payment and identity partners needed to move your money and confirm who you are, plus any authority that lawfully requests it. Account data is not sold to anyone.

The profile goes inactive and most of it is removed. Wallet transaction references stay for the period local rules and payment partners require, then they go on the usual deletion schedule.

The session cookie is. Without it, sign-in does not hold and the lobby cannot load your balance. Preference cookies are optional, and clearing them only resets your language and menu layout.

The help tab inside your account, or live chat if the issue involves a wallet reference. Quote your ticket number so the team picks up the thread you already started.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.